How Does The Remote Tuning Process Work?
Please note that our response time for orders and tune reviews is up to 3 business days from the date of purchase or date of log submission, excluding weekends and national holidays, as our office is closed during those times. We ask you to respect our response times as we have many clients we service and must ensure we serve all of them fairly.
Purchases are made through our website, and once payment is cleared, we'll email you our tuning disclaimer. If you don't agree, we'll issue an immediate refund. Upon your confirmation and agreeance to our terms, we'll guide you on how to submit a tune request, depending on the platform you're using.
You can expect your first base map/revision within 48 hours of your acceptance to our Tuning Disclaimer email (Excluding Weekends and National Holidays), along with logging instructions. Please follow our logging instructions carefully and report any issues during the wide-open throttle run. Remember that tuning may strain certain car components, and poorly-maintained parts can lead to engine failure. Please ensure your car is up to mechanical standard. If it is not we have the right to freeze any tuning until we can confirm your car is operating correctly.
To submit a log, use the "Req Update" button (for Bootmod3) for MHD, MGFlasher or another tune flashing/logging tool please ensure you have submitted your logs in TuneFlow and Clicked the Request Update Button.
Once received, we'll work on reviewing and making necessary changes promptly. Keep in mind that custom tuning isn't an instant process, as it considers various factors like motor health, turbo performance, and fuel quality etc.
If you purchase during weekends, your order will be processed on the next business day. Our operations follow the Sydney, Australia timezone (GMT+10).
By requesting a custom tune from Navardi Tuned, you acknowledge the risks of ECU tuning and take sole responsibility for ensuring compliance with all road-use regulations. You also absolve Navardi Tuned of any liability for damages to your engine caused by tuning.
Always conduct data-logging safely and legally, using appropriate venues like a drag strip, race track, or dyno. Make sure your vehicle is in suitable condition for tuning and data-logging.
Please note that the relevant tuning license is required before purchasing our services. All communication and support requests must be made via the comment feature in the custom tune request either in Bootmod3 or TuneFlow, failure to do so will result in your tune being missed during our review cycles.
You can still reach out to us directly via our Contact Information should you need to.
Should you like to arrange a back 2 back session to resolve the tune in a quicker timeframe you must book this time with us 2 weeks in advance and we must discuss a timeframe that suits both ourselves and you.
The same applies for remote dyno tuning sessions.