We have a 30-day return policy for goods ("physical products"), which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Custom Tune Refund Terms and Conditions
“Navardi Tuned” hold the right to deny a refund due to length of time of the tuning process (OR FOR ANY OTHER REASON), there are also no refunds for ("The Customers") change of mind after your first revision or "base" revision has been sent. There shall be NO expectations of how many revisions will be needed to finish the custom tune.
Please understand that, every effort is made to be as timely as possible, but unfortunately the tuning process is not instant for custom tunes and turn around times can and will vary. I/We don’t work weekends or major holidays (AUS), so if you (the “Customer”) makes a payment on late Friday, we will not usually be able to start the custom tuning process until Monday at the earliest.
Refunds WILL NOT be given due to unrealistic expectations regarding turn around times. It is important to totally understand that this is a complicated process and is NOT INSTANT.
Australian Consumer law stipulates that we must provide a refund if the product/service doesn’t match what was originally advertised, or if the customer is unsatisfied with the communication and the output of said “Tune” for more information on refunds and returns, the Australian Consumer Commission has a list of detailed policies Australian businesses must adhere to (Click Here).
Physical Goods Refund & Returns Terms and Conditions
For Non Navardi Tuned Parts we make a critical effort to only offer what we feel are the most reputable and highest quality parts for BMW engines. If you install a component and it does not work as advertised or doesn't last as long as it should, please contact us first so we can either offer our assistance, or assist you in making contact with the manufacturer. If you have any questions about warrantees on any particular item, please contact us by email before ordering.
We will contact the manufacture in an attempt to offer a similar product. As the BMW world is highly specialized and often supported by smaller brands; if the manufacture has ceased doing business we may not be able to offer any technical support or warranty for these products. The warranty does not apply and is void in any instance where:
- The product has been used in any competition / racing; sanctioned or unsanctioned. The product has been abused, misused, or improperly maintained.
- Repairs have been made or attempted by others. Repairs are required because of normal wear and tear.
- Alterations have been attempted or made to the product.
- The product is a consumable.
- The product has been in an accident or on a vehicle that has been damaged.
This warranty is limited to repairs or replacement, without charge, of the product/part found to be defective, or at our (Navardi Tuned) discretion; refund of the purchase price. This does not extend to claims for other losses or damages arising from the defect. In no event shall Navardi tuned's liability under this warranty exceed the purchase price of the original product. This warranty does not include the cost of removal or reinstallation of the product. No person or representative is authorized to extend any warranties on behalf of Navardi Tuned for any liability (other than expressed herein) in connection with the sale of any Navardi Tuned product.
Navardi Tuned disclaims any and all liability for any implied warranties, including the implied warranties of merchantability and fitness for a specific purpose. Under no circumstances shall Navardi Tuned be liable for any incidental, indirect, specific or consequential damages arising from purchaser's use of the product.